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Terms

1. Delivery

where an order is placed before 12 noon and the item is in stock we aim to deliver the next working day, if not in stock you will be notified of the expected delivery date.

In the extremely unlikely event of an order taking longer than 30 days to deliver, a full refund will be offered if you choose to cancel your order. The time-of-day for deliveries cannot be guaranteed. (For more information, including details of delivery arrangements for Ireland and the Rest of the World, please see Delivery Prices & Policies.)

2. Delivery charges

Delivery is free within the UK for all orders over £175.00, otherwise our delivery charge is £5.50 to UK Postcodes, regardless of the size of the order. For information on delivery charges outside mainland UK, see our Delivery Prices & Policies page or contact our customer services team.

3 Returns

Before returning any items call our customer service team on 01274 88 44 00 for a returns form. This must be enclosed with the goods you are returning.

  • If you have received damaged or faulty goods then we will either replace them or credit the card you used to pay for the goods. We will also refund your delivery charges.
  • If you have the wrong size or colour then we will send out the correct product or offer you a full refund. All goods must be returned within 30 days of receiving the order. Goods must be returned unused and in an ‘as new’ condition.
  • If you simply don’t like what you bought then once you’ve returned it we will credit your card. All goods must be returned within 30 days of receiving the order. Goods must be returned unused and in an ‘as new’ condition.

This does not affect your statutory rights.

(For more information, see our Returns page.)

4. Prices

Prices are as quoted on the website at the time you place your order, exclusive of delivery. Delivery is free to mainland UK addresses on orders over £175.00 otherwise the flat fee is £5.50 to UK Postcodes addresses, regardless of the size of the order. For information on delivery charges outside mainland UK, contact our customer services team.

If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Country Supplies operates a standard product pricing policy, meaning that customers are charged the same prices irrespective of where they live. Country Supplies believes that it is fair to charge all of its customers the same price.

Country Supplies has therefore determined that a standard pricing policy for the UK, Channel Isles and Rest of world avoids additional administrative costs and, overall, results in offering all of our customers good value across our entire product range

5. No Hidden Charges

The prices displayed on the site include VAT. We do not include delivery charges within the price for individual items, as delivery fees are calculated on your order as a whole. Any delivery fees (where applicable) are added and clearly stated at the checkout.

6. No Charge before Despatch

Your credit card will not be charged until your order (or the first part of a multi-part order) is shipped, unless the item that you have requested is a special order such as a limited-edition print or a hand-made item.

7. Payment Options

We accept orders via this web site, and also by phone on 01274 88 44 00 (9.00am–5.30pm UK time, Mon–Fri).

We accept the following credit cards: Visa, Mastercard, Switch, Delta, JCB, Visa Purchasing.

8. Availability

All orders for products are subject to availability.

9. Data protection

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

If you do not want us to pass your information to any third parties or you wish to stop receiving any information about us and our services, email your request to service@countrysupplies.com.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We do not store your credit or debit card details.

10. Product descriptions

Due to the limitations of photography and broadcasting, colours of goods you receive may differ slightly to those displayed on your monitor. Country Supplies Ltd cannot be held responsible for any variations in product specifications enforced without notice by our suppliers. If you are in any way dissatisfied with an item, you may of course return it. Please refer to the Returns policy.

11. Copyright

This site is © 2017, Country Supplies Ltd, Unit 22FF, Black Dyke Business Park, Brighouse Road, Queensbury, Bradford, BD13 1QA, United Kingdom. Registered number 2736684. All brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above and such use may constitute an infringement of the holders’ rights.

12. Enquiries and complaints

If you contact us with an enquiry or complaint, it is our policy to reply to you within four working hours of the initial call or email. Full details of the process are given on our Complaint Handling Procedure page.

13. Registered office

The Old Rectory, Cold Higham, Towcester NN12 8LR.
Registered number: 2736684.