Complaint Handling Procedure

If you contact us with an enquiry or complaint, it is our policy to reply promptly as soon as we receive your email or phone call and have had an opportunity to check any issues with our suppliers or delivery companies.

If we are unable to give a complete answer or resolution, we will tell you:

What we have done so far

What we are trying to accomplish

Why we have been unable, as yet, to rectify the problem or answer your enquiry

When we expect to resolve the problem/enquiry